Watford Community Housing has been slammed for its “lack of communication” after failing to turn up when a man took a day off work to have a door fixed.
Graham Reece, who lives in Abbey View, in the Meriden has been in contact with the organisation for the past five months to get his shed door replaced.
The door to the ground floor shed was destroyed by emergency crews when a fire broke out at the flats last year.
He claims Watford Community Housing (WCH) told him the door would be fixed on April 14, but after waiting in all day, and phoning every couple of hours, at 3.30pm he was told the job would not be done.
Mr Reece, 63, said: “I was fuming. This is no good.
“The first excuse was WCH had the wrong door, then they told me they needed to take the measurements first.
“It’s a communal area and WCH can access it without me being here.”
The delivery driver added he needs the door fixing to store some of his mother’s items – of no financial value – who passed away last year.
Currently, the top half of the door is missing, and he has already had two items of his stolen from the shed and he is not prepared to leave anything else in there until it is fixed.
He said: “It’s the complete lack of communication that is the problem. Surely this is not a way to run a business – to just leave someone waiting.
“We pay rent for these sheds that right now we can’t use.”
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A Watford Community Housing spokesperson said it has contacted Mr Reece and is working to resolve the situation as quickly as possible.
They added: “Whilst our technicians did attend to take the required measurements on April 14, we recognise that there was a breakdown in our communications around this appointment, and we are very sorry for the inconvenience that this caused.
“We understand that the length of time it has taken to complete this work is frustrating, however we cannot proceed until the insurance claim has been processed by the insurance company.”
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