A care home where residents sometimes felt isolated has been told it still ‘requires improvement’ two years after its last inspection.

Brunswick Court Care Home, at Stratford Road in Watford, was told that the service was not up to standard after a Care Quality Commission (CQC) inspection on March 25.

The report published earlier this year highlighted concerns in both safety and leadership.

It stated that people felt staff were “inconsistent” and at times they felt isolated which impacted their wellbeing.

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According to the inspector, the care plans in place were not in full detail – but the provider acknowledged this and new software was installed to rectify this.

While the CQC noted that people felt safe and there were appropriate systems to report concerns or respond to accidents, the report concluded that safety in the home needs improving.

Back in 2020, the service was also told it requires improvement and while improvements were found and the home was no longer in breach of regulations, further issues were found.

Stewart Kyle, managing director for Brunswick Court Care Home said: “We are committed to providing quality care and have put in place a detailed action plan to help residents enjoy and feel at home at Brunswick Court.

“Since the inspection in March, we have carried out a review of individual care plans, introduced a new activities timetable and welcomed new team members. It was encouraging to see the CQC recognised the improvements made since our last inspection.”