Many people said they were left “disappointed” with the dinosaur display at Cassiobury Park after spotting toothless creatures.
Jurassic Encounter says thousands of families attended the interactive exhibition that has as many as 50 life-sized animatronic creatures on display for the next two weeks.
But a lot of customers have claimed that the ticket prices are “extortionate” for displays that appear to be missing limbs and other parts of its body.
Michal Rosenbaum said that when he went on the Saturday (April 2), the event was “awful”.
Some people have requested refunds
He claimed that “half the dinosaurs are broken” as some had missing eyes and teeth.
“I basically paid £60 to go to a free park where the broken dinosaurs can be seen without a ticket needing to be purchased,” he complained.
Many other readers said that things are “damaged” and “badly put together”.
Customers have said the dinosaurs were missing eyes, teeth and other body parts
Notably, many readers had a problem with online adult prices at £14 and it being £12.50 for children over 2.
But the cost is even steeper for anyone buying family tickets at £50.
One reader, Bloss James Lightfoot, wrote on Facebook: “It is very expensive, especially for young families at a time when finances are already stretched.
“However It is still worth a visit as you can see the displays through the fence and some are very close.
“There is also a large T-rex in the main area that you do not need to pay to see.”
Customers have said the dinosaurs were missing eyes, teeth and other body parts
A few others described their trip to the park as a “lovely day”.
But the Watford Observer has been made aware of at least two customers that felt unsatisfied with the display and have requested a refund.
Before its launch on Saturday, the Observer passed on concerns that some displays appeared to be damaged, but the paper was told the dinosaurs arrive in pieces so “they can look like they are broken but they are not”.
A spokesperson said: “They get built and sewn onsite with the legs and heads.”
A dinosaur before the exhibition opened
The team behind Jurassic Encounter was contacted regarding the issues post-launch, but have yet to respond.
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