A guest was “horrified” to wake up to a bed bug infestation in his Premier Inn hotel room which left him with around 100 bites.

Neil Lewis booked in for one night at the branch in Garston on August 5 but his sleep was cut short when he felt something crawling over him at around 1.30am.

Mr Lewis, from Warrington, Cheshire, says he was “gobsmacked” by Premier Inn’s response to his complaints, claiming they refused to call him to talk to him about what had happened.

Mr Lewis, 39, was let into his £94 room in St Albans Road at around 10pm and by 11.15pm he had fallen asleep.

Two hours later, he suddenly woke up, switched on his light and counted around 20 bugs crawling over the bed.

WATCH: Bugs crawling all over a bed in a hotel room at Premier Inn

He said: “They were everywhere, All under the pillow, over the sheets and they were all different sizes. It hit me that I had been sleeping in this bed for two hours. There was no sign of them when I went to sleep.”

He went downstairs to reception to report what had happened and was given another room for the night but he did not go back to sleep.

Twenty-four hours later, red marks began showing all over Mr Lewis’ body including on his forehead. He said he was “embarrassed” to explain to his work colleagues why he had marks all over his face.

Watford Observer:

Watford Observer:

Watford Observer:

Mr Lewis was covered head to toe in bites

He added: “The way Premier Inn has responded to this is appalling. Despite asking for someone to call me, no one from Premier Inn has had the decency to call me and find exactly what happened, it’s atrocious.

“This was a disgusting, horrible ordeal. I know these things can happen and I have stayed at Premier Inn’s before and never had a problem, but the way this has been handled is not right. I wanted it dealt with straight away. It’s changed my opinion of Premier Inn.”

Watford Observer:

Some of the bugs crawling over the bed. Credit: Neil Lewis

Mr Lewis was involved in a private conversation with Premier Inn via Twitter who told him a full investigation needed to be carried and said they could not arrange a call.

Mr Lewis has been given a full refund and £100 in leisure vouchers but he does not believe it is enough.

A Premier Inn spokesperson said: "In the rare event a guest experiences any issues, we strive to do our very best to resolve them.

"Unfortunately, the high customer relations standards people rightly expect of us, fell short on this occasion due to a breakdown in internal communications, leading to "Mr Lewis’s request for a phone call not being passed between teams.

"We are very sorry that this was not immediately actioned but are now in direct contact with the guest and have also contacted our insurers on his behalf to instigate a claim."